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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Tyler Muller

December 20, 2025

5  out of  5
rating by Tyler Muller
"Stand up team! Excellent agency to work with!"
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jakim wilson

December 19, 2025

5  out of  5
rating by jakim wilson
"Austin and his team our top notch!"
We responded:
"Thank you for your kind words and for taking the time to share your experience. We're delighted to hear that you found our team to be top-notch. Your feedback is greatly appreciated and motivates us to continue providing excellent service. If there's anything else we can assist you with, please feel free to reach out."
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Natalie Cameron

December 19, 2025

5  out of  5
rating by Natalie Cameron
"Been with austin for years ! He’s always got me covered ! I wouldn’t go with anyone else if I lived in the area"
We responded:
"Thank you, Natalie, for your kind words and for being a loyal customer over the years. It's wonderful to hear that you feel well-covered and supported. Your trust and satisfaction mean a lot to us."
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Hal Rayle

December 19, 2025

5  out of  5
rating by Hal Rayle
"Courteous, conscientious, empathetic, and respectful. These are words that come to mine when I describe Austin Budreau and his commitment to helping others."
We responded:
"Great to hear from you Hal, and thank you for the kind words and 5-STAR review. I hope you and your family have a wonderful holiday! Merry Christmas"
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Hanna Burney

December 19, 2025

5  out of  5
rating by Hanna Burney
"Austin and the team are great! Wouldn’t choose anyone else for my insurance!"
We responded:
"Thank you for the 5-STAR review Hanna! My team and I are happy to serve our community. I hope you are doing well and enjoying the holiday season. Merry Christmas!"
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Crystal Cramp

December 18, 2025

1  out of  5
rating by Crystal Cramp
"I personally find it very unprofessional for thr Agent, Austin, to bash other agents in the area. You treat people well and maybe they would stay at your office. Switched to All State where they are friendly and treat you like family. How can an agent get away with this? Telling customers negative stuff about other agents? IF I WAS CORPORATE I WOULD GET INVOLVED. I wouldn't even rate your attitude and professionalism a 1 star."
We responded:
"Hello Crystal, I have never "bashed" another agent, let alone one in our area. Please know that we are committed to providing excellent service and treating everyone with respect. You have never been a customer at my agency, nor have I ever had a conversation with you. State Farm agents are all independent of one another; perhaps you are confusing me with someone else? We are a small business that reviews have a big impact upon; please take the time to correct or remove your review, as it has nothing to do with me and my agency. If you wish to discuss and clarify your concerns further, you are welcome to reach out to me any time. Merry Christmas, Austin Budreau "
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al b. sure

November 20, 2025

1  out of  5
rating by al b. sure
"Poor customer service. Owner can’t be bothered to return calls but has plenty of time for social media 🤷🏻‍♂️"
We responded:
"Thank you for your feedback. We’re sorry to hear about your experience but find it difficult to address concerns from an anonymous review. Please identify yourself so we can respond properly. Note that we use a vendor for marketing and social media, and my licensed team handles most issues to ensure timely support. We take customer service seriously and would appreciate the chance to make things right."
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Eddy Hacker

October 29, 2025

5  out of  5
rating by Eddy Hacker
"I worked with Austin on a project and he was fantastic all the way. When I got sick he quickly adjusted the plan and we got everything done on time!"
We responded:
"Thank you, Eddy, for sharing your experience. It's great to hear that our team was able to adapt and ensure everything stayed on track, even when unexpected challenges arose. Your feedback is truly appreciated, and we're glad to know you were satisfied with the service."
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Greg LaMar

October 15, 2025

5  out of  5
rating by Greg LaMar
"I could not be happier with the service Austin Budreau has provided me over the years with insurance. He and his team have always been honest and worked with me whenever I had questions or concerns. His attention to detail and knowledge is better than anyone I have ever encountered. He has yet to miss a birthday of mine and I am happy to be part of his State Farm family. Thanks for everything over the years Austin!"
We responded:
"Thank you so much for the kind words and great review Greg! We appreciate you!"
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ahadevco ahadevco

October 15, 2025

5  out of  5
rating by ahadevco ahadevco
"Austin Budreau is one of those rare individuals who is devoted to serving others...whether as your insurance agent, Mayor of Lake James, Husband, Dad or just the Friend you can always rely on...Austin will be there...Thank you for being you, Austin...Gary Atkinson"
We responded:
"Thank you, Gary, for sharing such a heartfelt review. It's wonderful to hear how much you appreciate our teams dedication and commitment in various roles. "
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Gabe Muller

September 17, 2025

5  out of  5
rating by Gabe Muller
"Austin and his team are fantastic. Amazing attention to detail, listened and guided me through what I needed and found great prices. So glad I found Austin and his team at State Farm. They “get it”!"
We responded:
"Thank you, Gabe, for sharing your experience. It's wonderful to hear that the team were able to provide the guidance and attention to detail you were looking for. We're delighted to know you found great prices and felt understood throughout the process. Your feedback is greatly appreciated and motivates us to continue delivering excellent service."
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Griselda Gamiz-Sanchez

September 12, 2025

5  out of  5
rating by Griselda Gamiz-Sanchez
"I’ve been with State Farm for over ten years. My vehicle was involved in an accident last month and the service I received from Viri during the entire process was unmatched. She is truly the best."
We responded:
"Thank you for sharing your experience with us. It's wonderful to hear that Viri provided you with exceptional service during such a challenging time. We truly value your loyalty over the past ten years and are delighted to know that your needs were met with care and professionalism. Your feedback is greatly appreciated and will be shared with Viri and the team."
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elena arroyo

August 21, 2025

5  out of  5
rating by elena arroyo
"Excellent service, Viri is such a great person she is always there to answer questions and concerns 💯 percent recommended 😊"
We responded:
"Thank you, Elena, for sharing your positive experience with us. It's wonderful to hear that Viri has been able to assist you effectively and provide the support you need. Your recommendation means a lot, and we're glad to have you as part of our community."
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Connor Dwyer

May 8, 2025

5  out of  5
rating by Connor Dwyer
"Austin’s team is great and always available to help. Save us tons of money as well."
We responded:
"Thank you, Connor, for sharing your positive experience with the team. It's wonderful to hear that they have been helpful and have contributed to saving you money. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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Eric Wilson

May 8, 2025

5  out of  5
rating by Eric Wilson
"Staff is very nice and willing to help you out when needed. Austin gets back you quickly if you have any questions on your policy and explains thing to you well."
We responded:
"Eric, Thank you for taking the time to leave us a great review."
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Colin Budreau

May 8, 2025

5  out of  5
rating by Colin Budreau
"I highly recommend Austin for any insurance services! Best customer service in the industry!"
We responded:
"Thank you, Colin, for your wonderful feedback! It's fantastic to hear that you had such a positive experience with the team and found the customer service to be the best in the industry. Your recommendation means a lot, and we're delighted to have met your insurance needs."
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Barbie Bridge

April 28, 2025

5  out of  5
rating by Barbie Bridge
"Excellent customer service from the front desk to Austin himself. Did a meet and greet. He took the time to go over my policy, explained some items to me and gave me options so I could decide what my needs were. Very professional and a pleasant experience. Thank you! Highly recommend this team."
We responded:
"Thank you for sharing your experience. It's wonderful to hear that you found the service from our team, to be professional and helpful. We're glad he could assist you in understanding your policy and exploring your options. Your recommendation means a lot to us, and we're grateful for your feedback."
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Clark Grubbs

March 15, 2025

5  out of  5
rating by Clark Grubbs
"Austin's great to work with! He has a great team too! Highly recommend!"
We responded:
"Thank you, Clark, for your fantastic review! It's wonderful to hear that you had such a positive experience with Austin and the team. Your recommendation means a lot to us, and we're delighted to know that our efforts are making a difference. If there's anything else we can assist you with, feel free to reach out."
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Chuck Korensky

March 14, 2025

5  out of  5
rating by Chuck Korensky
"Always great service"
We responded:
"Thank you, Chuck, for your wonderful review and perfect rating. We're delighted to hear that you consistently receive great service from our team. Your feedback is greatly appreciated and motivates us to continue providing excellent service. If there's anything more we can do for you, please let us know."
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Cj Simpson

March 14, 2025

5  out of  5
rating by Cj Simpson
"Excellent customer service,Austin is always looking out for the customers best interest."
We responded:
"Thank you for the 5-Star Review and kind words Clint, I appreciate you! "
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Shawnee Likes

February 12, 2025

5  out of  5
rating by Shawnee Likes
"Always caring and trying to make sure your policy's are right for what you have."
We responded:
"Thank you for the 5-Star review Shawnee, and THANK YOU for your business! The greatest compliment we can receive is a referral to your friends, family and fans!"
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Chris Archbold

January 30, 2025

5  out of  5
rating by Chris Archbold
"Austin is top notch. He takes great care of us."
We responded:
"Thank you, Chris."
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Chris Wilson

January 29, 2025

5  out of  5
rating by Chris Wilson
"Austin is top notch, highly recommend to anyone in the market!"
We responded:
"Thank you, Chris, for your fantastic feedback! It's wonderful to hear that you had such a positive experience. Your recommendation means a lot, and we're glad to know Austin could assist you effectively. If there's anything else you need, feel free to reach out."
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Chris Czerniak

January 29, 2025

5  out of  5
rating by Chris Czerniak
"Great company with even greater people!"
We responded:
"Thank you for the 5-Star review Chris! I appreciate your business and positive feedback."
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Chad Colby

September 23, 2024

5  out of  5
rating by Chad Colby
"Austin is a great guy. Very genuine."
We responded:
"Thanks so much for the kind words, Chad! It's wonderful to hear that you find me genuine. Your feedback means a lot!"